Clear About Your Privacy
Here's what data we access, how we use it, and what control you have. No fine print, no surprises.
What Data We Access
When you connect HostBridge to your property management system, we gain access to the data needed to answer your questions:
- •Booking information (dates, property, status)
- •Guest details (names, contact information, check-in/out dates)
- •Revenue and financial data
- •Property information (names, addresses, descriptions)
- •Availability and calendar data
This is the same data you can see when you log into your PMS. HostBridge acts as a bridge to make that data accessible through conversational questions. We process this data to answer your questions but we don't store it.
How We Use Your Data
Simple answer: We use your data only to answer your questions.
When you ask your AI assistant a question about your property data, HostBridge:
- 1.Receives your question from the AI assistant
- 2.Fetches the relevant data from your PMS
- 3.Sends the data back to your AI assistant so it can answer your question
That's it. We don't analyze your data for marketing, we don't build profiles, and we don't use it to train AI models. If you've enabled write permissions, HostBridge also makes changes you explicitly request through your AI assistant.
What We Don't Do
We don't sell your data
Your property and guest information is never sold, rented, or shared with third parties for marketing purposes. Period.
We don't share with competitors
Your data stays with you, your PMS, and your AI assistant. We don't share it with other property managers or hospitality platforms.
We don't train AI models with your data
Your booking and guest data is never used to train AI models or improve machine learning systems.
We don't store unnecessary data
We only store what's needed to maintain your connection to your PMS. We don't keep copies of your booking data.
We don't contact your guests
Even though we can see guest contact information when answering your questions, we never use it to contact your guests directly.
We don't use tracking pixels
Our website doesn't use aggressive tracking or advertising cookies. We respect your privacy from the moment you visit.
You're In Control
Your data belongs to you. Always.
- ✓Disconnect anytime: You can revoke HostBridge's access to your PMS at any time from your dashboard.
- ✓Delete your account: If you decide HostBridge isn't for you, you can delete your account and all associated data.
- ✓Control permissions: Choose which capabilities to enable. Start with read-only and add write access when you're ready.
- ✓Ask questions: If you want to know more about how your data is handled, just ask. We're happy to explain.
How We Authenticate You
HostBridge uses secure third-party authentication. You can log in using your Google account, email and password, or other supported methods—we never see or store your passwords.
When you connect your PMS, we store an encrypted access token that lets us query your data on your behalf. These tokens are encrypted at rest and in transit, and they're only used to answer your questions through your AI assistant.
We use the same security practices as the financial and healthcare apps you trust every day.
Privacy shouldn't be complicated. If you have questions about how we handle your data, we're happy to answer them in plain English. Your trust matters more to us than anything else.